Frequently asked questions

Delivery inside Qatar is 15 QAR, and free on eligible orders of 199 QAR or more. The fee, and whether your order qualifies for free delivery, show in the cart before you confirm, so you know exactly what you will pay.

Within 24 hours of confirmation, to every area of Qatar, seven days a week. You can follow its status under "My orders", and contact us if you need help.

Cash on delivery, or with any store credit you have. If your credit covers part of the order, you pay the rest in cash on delivery; if it covers all of it, there is nothing more to pay.

Yes. We source our products from authorised distributors, and we hold online-selling authorisation from every brand we carry. If you would like to know more about a product or its packaging, we are happy to help before you order.

You can browse and add products to your cart without an account. To place the order, sign in with your phone number and the verification code we send you — there is no password to create.

Open "My account", then "My orders", to see your order's status and contents. If anything is unclear, send us the order number on WhatsApp or through the contact page and we will follow it up with you.

Yes, before it goes out for delivery — contact us with your order number. If you want to change the products or the address, tell us what to change and we will check whether it can be done and confirm with you.

We are sorry about that. Contact us within 48 hours of receiving it, with your order number and a photo showing the problem, and we will arrange an exchange or a refund. Beautylla covers the return cost, and a faulty product is dealt with even if it has been opened.

An opened product cannot be returned simply because you changed your mind. If it is faulty, damaged or not what you ordered, contact us within 48 hours of receiving it and we will look into it and help put it right.

We currently deliver inside Qatar only, to every area of the country.

Enter the code in the "Discount code" field at checkout, then tap "Apply". The accepted discount shows in the order summary before you confirm, so you can check the final amount before going ahead.

Message us on WhatsApp or through the "Contact us" page on the site or the app. Customer service is available every day from 9 am to 9 pm Qatar time. Send your question — with the order number if it is about an order — and we will reply during those hours.

Start with the need that matters most to you, such as dryness, frizz or caring for coloured hair. The hair quiz gives you a first set of suggestions, and you can message us with the products you use now and what you would like to improve, and we will help you choose.

If you have credit available, you can choose to use it at checkout. The amount taken from your credit and what is left to pay on delivery both show in the summary — check it before you confirm.

Check how the code is spelled and read the message shown — a code can have a validity period, a minimum order or other conditions. If it still does not work, send us the code and the message and we will check it for you.

Make sure your phone number is correct, then go back to the phone-number step and request the code again. If it still does not arrive, contact us and we will help sort it out.

Check "My orders" first, before trying again — the order may already have gone through. If its status is still unclear, contact us and we will check, so it is not placed twice.

Send us your order number and we will check its status and follow up the delivery with you. Orders are delivered within 24 hours of confirmation, so do let us know if yours has taken longer.

Yes. Contact us within 24 hours of receiving it, as long as it has not been opened, and choose an exchange or a refund. Beautylla covers the return cost, and we will explain the steps when we review your request.

The amount is returned the same way you paid, within 48 hours of your return being approved. Beautylla covers the return cost.

The part paid with store credit goes back to your credit, with its original expiry date, and the cash part is refunded in cash — within 48 hours of your return being approved.

If the product page shows a "Notify me" button, turn it on and we will let you know when it is back. You can also contact us for help choosing a suitable alternative — there is no need to buy one that does not fit what you need.

Send us the product name, how you used it and roughly how much, and we will go through the application with you and whether it suits what you need. It may just be a step or an amount to adjust — there is no need to buy anything else before we understand why.

Stop using the product you think caused it, and see a professional if the symptoms persist or are severe. Tell us the product name and your order number so we can help follow it up. Do not use it again just to test the reaction.

Add them to your favourites so they are easy to find later, and check "My orders" to see what you bought before. If you took the hair quiz, save the result to your account to come back to its suggestions.

Four short questions about your hair, what it needs, colouring and heat styling — about a minute to finish. Based on your answers we suggest care options to get you started; the result is guidance, not a diagnosis.

No account or phone number is needed to see your result. If you want to save it and come back to it later, sign in with your phone number and save it to your account.

Choose the one you want to start with now. You can retake the quiz, browse the other hair needs, or message us and we will help you put together a routine that fits your priorities.

We keep quiz answers to understand what our customers need. If you choose to save your result, we link it to your account. Marketing messages are optional and need your consent, and you can contact us to stop them. The details are in our privacy policy.

We could not suggest a ready-made routine from your answers at the moment. You can browse the products, or message us with what you need and we will help you choose.

Yes, retake it whenever you like — especially if your hair's needs change. If you saved your result, you will find it in your account with its suggestions; product prices and availability may have changed since.